At a glance
| Change of mind | Faulty, damaged or wrong product | |
|---|---|---|
| Time to let us know | 14 days after delivery | 2 years after delivery (statutory guarantee) |
| Return postage | Paid by the customer | Paid by Air-Breathe |
| Refund | Within 14 days of your request, once we receive the parcel or proof of postage | Replacement or full refund, within 14 days |
1. Returns for a change of mind (right to cancel)
- Let us know within 14 days of receiving your parcel, by emailing contact@air-breathe.com with your order number, or by using the form below.
- We reply within 48 working hours with the return address and instructions.
- Send the product back within 14 days of your request, to: Air-Breathe – Setiao Srisongfa, 31 clos des Bleuets, 74800 Saint-Pierre-en-Faucigny, France.
- We refund you within 14 days of your cancellation request. We may wait until we receive the product or your proof of postage before refunding.
Return postage: this is paid by you. The parcel is returned from the United Kingdom to France, so the cost depends on the carrier and the weight of the appliance. We recommend a tracked service and keeping your proof of postage.
Amount refunded: the price of the product and the original delivery charge (based on standard delivery). The refund is made using the payment method used for the order.
Condition of the product: the product must be complete (accessories, instructions) and, if possible, in its original packaging. You may try it as you would in a shop. If the product has been damaged or used beyond what is needed to try it, an amount reflecting the loss in value may be deducted from the refund.
Exception: essential oil bottles cannot be returned once opened or once their seal has been removed, for hygiene and safety reasons (Article L221-28 of the French Consumer Code).
2. Faulty, damaged in transit or wrong product
Email us at contact@air-breathe.com with your order number and a photo or video of the problem. For a damaged parcel, please let us know as soon as possible, ideally within 7 days, so we can open a claim with the carrier; this does not reduce your 2-year statutory guarantee in any way.
We offer you the choice of a replacement or a full refund, including return postage. Depending on the case, we may ask you to send the product back (with a prepaid label) or let you keep it.
3. Cancellation form
Complete and return by email to contact@air-breathe.com or by post to the address below:
To Setiao Srisongfa (Air-Breathe), 31 clos des Bleuets, 74800 Saint-Pierre-en-Faucigny, France – contact@air-breathe.com:
I hereby give notice that I cancel my contract for the sale of the following goods:
- Ordered on / received on:
- Order number:
- Customer name:
- Customer address:
- Signature (only if sent on paper):
- Date: